Founded in 2023, Straat X ICT Sdn Bhd was established to address the growing demand for specialized talent in Malaysia, particularly for the non-English speaking segment of the BPO industry.
The company focuses on creating new opportunities outside the Klang Valley, complementing the operations of its sister company, Plan C, in providing BPO and IT solutions. Specializing in the recruitment and placement of top-tier Customer Experience (CX) and IT talent, Straat X ensures its clients gain access to a highly skilled workforce tailored to their operational needs.
By leveraging Malaysia’s abundant talent pool, Straat X delivers innovative solutions that empower businesses to excel in today’s competitive landscape. Committed to aligning with clients’ unique requirements and maintaining excellence, Straat X has become a trusted partner for companies aiming to scale their operations effectively.
To revolutionize the recruitment industry by providing tailored solutions that empower businesses to thrive in competitive markets.
To leverage Malaysia’s rich talent pool to deliver innovative and adaptable recruitment services that meet the unique needs of our clients.
To be the leading recruitment partner for businesses seeking top-tier CX and IT talent in Malaysia and beyond.
To continuously enhance our recruitment expertise and services to drive measurable success for our clients and contribute to their growth.
At Straat X, we foster an environment where employees are encouraged to bring their ideas to life, challenge the norm, and contribute to something bigger. Our open and inclusive culture ensures that every team member feels heard and appreciated. We celebrate achievements, big and small, and believe that a happy team is a productive team.
We know that a great work-life balance is key to keeping our team motivated. That’s why we incorporate exciting team activities, social events, and creative workspaces to ensure that fun is always part of the Straat X experience. Whether it’s a friendly gaming session, a team outing, or an impromptu celebration, we make sure work feels rewarding and enjoyable.
At Straat X, we prioritize the well-being of our employees. We provide wellness programs, mental health support, and flexible work arrangements to help our team stay happy and healthy. Your well-being matters to us because we believe that when you feel good, you do your best work.
We invest in our people. Whether you’re looking to develop new skills, explore different career paths, or take on leadership roles, Straat X provides opportunities for continuous learning and professional growth. We offer mentorship programs, skill-building workshops, and career advancement opportunities to help you reach your full potential.
With us, you’re not just an employee—you’re part of a family that supports and uplifts each other. If you’re looking for a workplace that values your contributions, nurtures your talents, and makes every day at work exciting, then Straat X is the place for you.
Successfully recruited and managed a team of IT engineers responsible for nationwide ATM operations, ensuring efficient and effective break-fix support
NCR (Malaysia)
Skillfully recruited and managed a team of customer service agents with diverse linguistic abilities, effectively meeting the specific needs of the telecommunications sector
Tune Talk & Tone Group
Strategically recruited and managed the contact center team for Jetstar Asia, ensuring seamless customer service operations during a successful rebranding initiative.
Jetstar Asia
Swiftly hired over 50 Chinese-speaking agents within 45 days to support rapid scaling for a China-based e-commerce business, demonstrating exceptional recruitment efficiency.
Asia-Based E-Commerce Business
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